My Fear of Making Phone Calls Explained: Notes on Ian Bogost’s “Don’t Hate the Phone Call, Hate the Phone”
I do not call people. Ever. Anyone I need to reach can be contacted via text, or in some cases email, and when it comes to takeout, GrubHub is a life saver. Until reading this article, I largely placed my fear of speaking on the phone on my social anxiety, but that of course does not make much sense when calling my grandmother, who in no way should trigger that. Now that I have read Ian Bogost’s article “Don’t Hate the Phone Call, Hate the Phone”, my fears of speaking on the phone, which I can now classify as “telephoniphobia,” have a very reasonable explanation.
Bogost starts his argument by first explaining the reason why we hate the call. When asked why people hate phone calls, the answer is that they are “presumptuous and intrusive, especially given alternative methods of contact that don’t make unbidden demands for someone’s undivided attention,” and this is true. When it comes to emails or texts, one can take as long as they feel necessary to reply, or even ignore it all together. Like Bogost also mentions, texts and emails also let people craft their ideas when responding rather than saying what comes to their minds first, which is what happens in most “live” conversations. He then goes on to explain that these reasons are not the only ones that make us shy away from picking up the phone.
He goes onto explain how cellular networks, and the lack of reliability of them, add to our stress of calls. The “cellular infrastructure has conditioned us to think of phone calls as fundamentally unpredictable affairs.” The cutting in and out of voices when trying to carry out a conversation is very annoying, and can easily be avoided by texting. On top of this, if you are able to have a phone call with great connection, you will most likely be struggling to hear one another do to the fact of all the background noises of the street you are walking down or the coffee shop you are in, but the background noise may not even be the real problem. Bogost argues that the fact we can talk to one another on our cellphones anywhere we want is, at the core, the reason that phone calls are not the marvelous thing they used to be.
Because of our new, small, made perfectly for the pocket cell phones, the “Western Electric model 500” no longer dominates our phone call experience. In Bogost’s argument, this phone model is the signifier for a sort of “ideal” phone. Not only is it the symbol in which we still connect to phones, but it also holds a much deeper meaning. The phone’s design “maximized the telephone’s ability to contain and direct speech while limiting noise pollution and increasing privacy.” On top of that, Bogost argued that there was some sort of intimacy connected to the phone, not only through the way it felt, but also in the action of the phone call it was used for. He finishes the article by saying “That icon on your phone app isn’t just an icon for a function, it turns out. It’s also an icon for a complex of feelings and sensations, all of which once added up to the tingly-anticipation of connecting your body to someone else’s through a molded plastic housing over a copper wire.” This statement, written with a little too much admiration for a phone, does stir up some feelings of sadness that this experience has been taken away from modern times, but I do not think our modern cell phones have taken away the ability to “connect” with people through our cellular devices.
iMessage and FaceTime are both ways of communication that most of the younger generations cling to, and while texting may be a stretch in terms of intimate connection, FaceTime, I feel, can be equivalent to the “connection” phone calls used to have. Getting to see the face of the person you are talking to is an amazing way to feel close to them, and because of the need for wifi and/or data to use this video chatting app, most of the time people are FaceTiming in a more private setting. I do not think just because the beloved landline is gone that so is connection over calls. While this article is a great one in explaining why most people no longer like to make phone calls, I also feel as though it is just another “shaming millennials for their generation’s advancements,” or “millennials are killing phone calls” type of article.


